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Shipping, Handling & Returns
When will my order be processed and shipped?
How will my package be shipped, and what does it cost?
Do you ship internationally?
How can I track my order?
What is your returns policy?
When will my order be processed and shipped?
We aim to process and ship all paid internet orders as soon as possible and ideally on the same day if received before 2.30pm NZST. Friday orders received after 12.30pm NZST are usually processed and shipped on the following Monday. Orders received after 2.30pm NZST the day prior to a public holiday are shipped within 1 to 2 days of Weleda New Zealand reopening.
To stay updated with NZ Couriers delivery status across New Zealand – click here https://nzcouriers.co.nz/network-status/
If you live in Hawke's Bay you can collect your order for FREE from our Shop in Havelock North. Please select that option at time of order as once processed we cannot change the shipping selected. Collections can be made from 10am the next working day after the order is placed.
How will my package be shipped, and what does it cost?
All orders are shipped airmail.
We generally charge a flat fee per order, assuming order weight is 1kg or less:
- Within New Zealand – NZD$6.90 (No extra charge for rural delivery). Free shipping for orders over $90.
- To Australia – NZD$25.00
- Internationally - NZD$39.00* (*untracked)
Due to weight and customs restrictions for packages weighing over 1kg, we are unable to guarantee delivery to destinations outside New Zealand at the shipping price shown. In these instances, we will either refund the purchase or contact the customer to make alternate arrangements.
Do you ship internationally?
Yes, we are able to process orders that are shipped to destinations outside of New Zealand. We are unable to ship to Africa, South America, Romania, Israel, Indonesia and Singapore. International orders are sent untracked and at the purchaser's risk.
How can I track my order?
For any orders being sent to New Zealand or Australia, once your order has been shipped you will receive an email with your tracking number. Click on the tracking number to view the delivery status of your order. For any orders being sent to any countries other than New Zealand and Australia the order will not be tracked.
What is your returns policy?
Every care has been taken to ensure our high-quality products have been sent via safe and secure packing of your order.
We are not obligated to refund items unless they are defective or damaged and will of course meet all our obligations under the Consumer Guarantees Act.
All New Zealand orders are refundable if they are defective or damaged only.
There are no returns accepted for Natural Remedies.
For returns, please contact our Customer Care team within 10 days of receipt of your order, by emailing weleda@weleda.co.nz
We will work with your request on an individual basis.
Please note goods cannot be returned for orders sent outside New Zealand.
If you purchased your Weleda product from a retail store or another online store, please contact them directly for their return policy.
